Pricing
Our pricing reflects the training and practical experience level of the stylists.
Enrique Hair
Salon & website policy.
Important information about appointments, payments, cancellations, salon purchases, online booking and the use of this website.
Appointments & salon services
Salon Policy
Please review these conditions before booking or purchasing from Enrique Hair. They help us provide a clear and consistent service for every guest.
Consultations
We prefer to quote on services prior to commencement, to ensure complete satisfaction.
Please note that we do not refund for change of mind. Every effort will be taken to reasonably correct hair that does not meet what has been agreed on at the beginning of the consultation.
Discounts and Non-Discountable Services
Post-colour blow-dries, speciality services, additional styling and treatments are not discountable. Discounts cannot be used in conjunction with other promotions.
Sundays & Public Holidays
A 10% surcharge will apply to all bookings on Sundays and public holidays, due to staff penalty rates. This surcharge will be added to the cost of your service on the day.
Out-of-hours appointments may be arranged directly with Enrique. A 20% surcharge will apply to any appointments before 9am or after 9pm.
These costs are additional to the prices listed.
Non-refundable Deposits
It is our policy that all services require a $50 deposit to be paid to secure an appointment. This deposit is non-refundable within 24 hours of the appointment.
Cancellations
Our Cancellation Policy requires you to cancel an appointment with 24 hours' notice. If you cancel within the 24 hours prior to your appointment, or do not show for your appointment, any deposits paid will be non-refundable.
Confirmations
As part of our service, we send a confirmation text or email to every guest 2 days prior to the appointment. All appointments must be confirmed.
Enrique Hair reserves the right to cancel a non-confirmed appointment. If you do not show for your appointment, any deposits paid will be non-refundable.
Payment
Enrique Hair accepts cash, EFTPOS, Visa, Mastercard, American Express, Afterpay (terms and conditions apply) and Zip Pay. Some credit cards may incur a surcharge.
Electrical Tools
In line with the policies of our suppliers, it is the responsibility of the purchaser to register the warranty.
In the event of a faulty heat styling tool, please contact the customer service department of the manufacturer, such as Cloud Nine, Muk or GHD.
Refunds & Exchanges
We will gladly exchange unopened retail items within 7 days when returned to the salon along with a receipt.
As our valued guest, we thank you for choosing Enrique Hair.
Website information
Website & Online Booking
The Enrique Hair website is primarily an informational website. It provides information about our salon, services and policies, directs guests to third-party services when they choose to book online, and may use Google Analytics to understand how visitors use the website.
Information collected by this website
Enrique Hair does not provide customer accounts, comment forms or an online enquiry form on this website. The website itself does not ask you to submit personal information such as your name, email address, phone number or payment details.
Online bookings
Online appointments are made through Timely, a third-party booking service. When you select a booking link on this website, you leave enriquehair.com and continue to Timely's booking platform.
Any personal, appointment or payment information you provide during the online booking process is submitted through that third-party service and is subject to its own privacy practices and terms.
Third-party links and content
This website contains links to third-party services and websites, including Timely, Instagram, Google services and embedded content such as YouTube where used. Those services operate independently from Enrique Hair and may process technical or personal information in accordance with their own privacy policies.
Cookies and browser storage
Enrique Hair does not intentionally use this website to create customer profiles or store customer details in browser cookies. Third-party content or services that you choose to open or interact with may use cookies or similar technologies under their own policies.
Server and security information
Like most websites, the hosting provider or other infrastructure used to deliver this website may automatically process limited technical information, such as an IP address, browser information or request logs, for security, reliability and website delivery. This information is not collected through a customer account on the Enrique Hair website.
Contacting Enrique Hair
If you contact Enrique Hair by phone, email or through a third-party platform, information you choose to provide may be used as reasonably necessary to respond to your enquiry, manage your appointment or provide salon services.
Questions about this website or Enrique Hair's handling of information can be sent to info@enriquehair.com .